All amounts paid to SignupDesk are non-refundable, including:
This applies whether the plan is partially used, unused, cancelled mid-cycle, or otherwise. Once a payment is captured by our payment gateway (Razorpay), it cannot be reversed except in the limited circumstances described in Section 4.
You can cancel at any time from your admin dashboard. Access continues until the end of the current paid cycle, after which the subscription auto-expires with no further charges. No refund is issued for the current or any prior cycle. Example — if you subscribe on the 17th at ₹14,999 and cancel on the 25th, you keep access until the 16th of next month, then auto-cancel. The ₹14,999 is non-refundable.
Annual plans receive a 20% discount vs monthly in exchange for a 12-month commitment. The full annual amount is non-refundable regardless of when you cancel. Cancellation during the annual term stops auto-renewal at the end of the 12 months but does not trigger a prorated refund for unused months.
Per-event plans are one-time purchases that unlock the platform for a defined window (60 / 90 / 120 days). The entire fee is non-refundable once payment is captured, regardless of whether the event occurs, is cancelled, is postponed, or whether you use the full feature set.
Setup fees are charged for domain configuration, DNS + SSL setup, branding rollout, admin training, and first-event walkthrough. These are non-refundable under any circumstance, including if you cancel before the setup work is completed on our side (because scheduling and preparation time has already been committed).
Overage charges (attendee registrations beyond your plan's cap) are invoiced after an event ends based on actual usage. These are non-refundable as they represent actual platform work performed.
Enterprise plan refund terms are governed by the signed Master Service Agreement (MSA) between Cosmoura Marketing Private Limited and the Enterprise client. Standard MSA includes an SLA-breach refund clause; otherwise, Enterprise fees follow the same no-refund rule.
We will consider a refund only in the following exceptional cases:
| Scenario | What we offer |
|---|---|
| Duplicate or accidental charge — the payment gateway charged you twice for the same plan or cycle due to a technical error. | Full refund of the duplicate charge. |
| Charge after cancellation — you cancelled before the renewal date but were still charged due to a technical error on our side. | Full refund of the erroneously billed cycle. |
| Material service failure — the Service was substantially unavailable for more than 72 continuous hours due to our fault (excluding scheduled maintenance, force majeure, or third-party outages), and you were unable to use a paid feature you specifically depend on. | Pro-rated credit or refund for the affected period, at our discretion. |
| Fraudulent or unauthorised charge — your card was used without your authorisation to subscribe to SignupDesk. | Refund after investigation and verification. |
Cancelling your subscription stops future renewals — it does not refund payments already made. To cancel:
If you initiate a chargeback or payment-dispute claim with your bank or card issuer without first contacting our Grievance Officer and giving us 15 business days to resolve the issue, we reserve the right to:
Chargebacks are expensive and distracting for both parties. Please always contact us first — we respond quickly and resolve genuine issues fairly.
Nothing in this Refund Policy limits any statutory right you have as a consumer under the Consumer Protection Act, 2019 or any other applicable Indian law. Where a statutory remedy exists and is enforceable, it prevails over this policy.
For refund requests, billing disputes, or any grievance under this policy, contact our Grievance Officer:
Cosmoura Marketing Private Limited
295, Block C, Sushant Lok III, Sector 57, Gurugram, Haryana — 122003, India
CIN: U52609HR2019PTC080335 · GSTIN: 06AAICC1768L1ZC
Email: [email protected]
Response time: Acknowledgement within 72 hours; resolution within 15 business days.
Read next: Terms of Service · Privacy Policy · Data Processing Agreement